1.0 Introduction
1.1 This Return / Exchange Policy shall only be applicable for purchasing via Eurofresh Sdn Bhd’s Online Food Delivery.
1.2 Here at Eurofresh Sdn Bhd, we shall endeavor the best of our ability and efforts to ensure the orders placed are perfectly fulfilled.
2.0 Return and Exchange Procedure and Conditions
2.1 In any event that any our Product(s) delivered to customer is not meeting customer’s satisfaction, customers are required to contact our e-commerce representative as follow to coordinate on the return and exchange :-
2.1.1 +6012-369 8712
2.1.2 +6012-821 7121
2.2 Our Category will fall on the following:-
2.2.1 Fresh Product, Eg: Fresh Salmon, will have NO RETURN after receiving the product in good condition.
(Customers should check right on the time they received as this product is perishable goods.)
2.2.2 Frozen Product(s) will have NO RETURN after receiving the product(s) in good condition.
2.2.3 Dry Product(s) will have 3 days (start count from the day receive goods) to file a complaint for goods return or exchange.
Customers are required and should check on the products once they received. Once they have Chop or Sign on the Delivery Order, it will proof that customers agree to received the goods in good condition.
2.3 Our Return and Exchange Policies cater as following:-
2.3.1 any Product delivered in a damaged or defective condition;
2.3.2 any Product delivered out of the date or expired;
2.3.3 any Product delivered different from the placed order
Subject to and provided always that the Customer shall return to Eurofresh Sdn Bhd the said Product(s) unused and in its original condition, quantity and packaging as it is first delivered to Customer together with the proof of Delivery Order, Payment and Receipt of the Products.
2.4 Our Return and Exchange Policies, customer is required fill up a complaint form with the support as below:-
2.4.1 Photo — Condition of Product (Front and Side)
2.4.2 Reason for Return/ Exchange
2.4.3 Document — Invoice, Delivery Order, Payment and Receipt of the Products
2.4.4 Quantity of Defected Product
2.5 For avoidance of doubt, we do not entertain for any return and exchange for the following:-
2.5.1 any Product(s) that are not tasty;
2.5.2 any Product(s) that does not look fresh or aesthetically pleasing;
2.5.3 any Product(s) that does not stored in the stipulated requirements as per the Product’s labels.
2.6 NO CASH RETURN POLICY, we do not entertain refunds in the form of cash but in the form of voucher or store credit only. Alternatively, we will arrange for any return and exchange of Product(s) with the same Product(s) that was placed or other Product(s) provided the price difference would be paid for by either us or the Customer, vice-versa.
2.7 All replacements or exchange of Product(s) shall be dealt with subject to availability of the Product(s).
2.8 Wrongly placed orders by Customer will not be entertained.
3.0 Cancellation
3.1 if the Customer has placed an order(s) and elects to cancel the order, a cancellation fees of 5% on the purchase price will be imposed.